WHATEVER YOUR BUSINESS WAS BEFORE, IT HAS NOW CHANGED. HOW IS YOUR PROPERTY ADAPTING?
Hospitality Innovation. It is an approach, a mindset, a commitment to being open to change and doing things differently. Are you ready to keep up? The pandemic has forever changed the hospitality industry. Managing revenue, establishing a unique market niche, finding & retaining employees, highlighting housekeeping practices that’s a lot to manage and communicate to your guests. It will be not only important to revise your property’s cleaning programs but also consider how best to showcase these changes - on your website, onsite and in your marketing materials.
With 25 years of experience in hospitality, I offer clients expertise and knowledge of established luxury hotel management. I provide an array of services, leadership, input and hands-on training. Most importantly, I will work directly with you to develop a project plan or scope of work that uniquely fits your property’s needs. Additionally, I offer specific services in new hotel openings (pre and post open). Below are general areas of service offerings. To set up a time to discuss your hotel needs or desires, connect here.
MARKET RE-ENTRY SERVICES
Whatever your business was before, your business has now changed. Do you want to keep up? Do you want to take a little leap? A big leap? What is the dream? During this closure period due to COVID-19, consider what next steps to be taking to get your property and brand ready for re-opening. Click here to learn more about these complimentary consultations.
Task Force
Do you have a role that needs temporarily filled? Or does your property have a temporary need to be met? With experience in roles such as roles as the Executive Housekeeper, Rooms Division Manager, Hotel Manager on Duty and Managing Director, look to have your operational needs met. To your team, I bring operational knowledge and the employee perspective to effectively organize teams, listen to concerns and implement changes with flexibility that can greatly benefit your organization during interim management needs and providing a positive affect for employees and guests.
HOTEL OPENINGS
With 7 hotel openings in his wheelhouse, I can serve as an integral part of the launch team filling any empty gap with a ‘get it done’ attitude. I greatly enjoys the intricate details of a hotel launch including but not limited to standardizing coffee services to training of Housekeeping staff to implementing brand standards.
TRAININg & Retention
Effective training can be the key to quality assurance, brand management and the overall guest experience. Have a customized training plan developed for your hotel. Consider trainings for software use, department tasks and standards, branding, or improving guest experiences. A training plan is uniquely developed based on your goals.
GOAL PLANNING & PROJECT TIMELINES
Hospitality Innovation doesn’t happen overnight. It requires setting goals and developing specific timelines to implement changes and innovations. I will work with your team to provide direction in setting goals, developing a timeline, and project implementation. Choose any one of these, or all of these - most importantly, I will listen to you and learn what your goals are in order to develop a proposal that supports your vision.
Auditing & Assessments
Gain perspective and insight with an Audit. Whether an audit for the entire property or a select department, the insights gained will shed light on enhancements, improvements and innovations. Or consider an Assessment to explore missing revenue opportunities. An initial consultation, you’ll learn how your business needs can be met.